Returns & Refunds Policy

1. Return Window

You may request a return within 14 days of delivery of your order. Returns requested after this window will not be accepted.

2. Condition of Returned Items

All items must be returned:

• Unused and in their original condition
• In original, undamaged packaging
• With all included accessories, inserts, and documentation

Items that show signs of use, installation, or damage caused after delivery will not be eligible for a refund.

3. Non-Returnable Items

4. Return Reasons & Shipping Costs

5. Refund Timeline

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method (credit/debit card via Paystack). Your bank or card issuer may take an additional 3–5 business days to reflect the credit.

6. Damaged on Arrival

If your item arrived damaged, please photograph the damage and the packaging before initiating a return. We will cover all return shipping costs and issue a full refund (including original shipping) once the item is received.

7. How to Start a Return

1. Fill in the returns form at bgsa-golf.co.za/returns — you will need your order or invoice number and the email address used at checkout.
2. We will review your request and respond within 1–2 business days.
3. If approved, we will email you with the return address and instructions.
4. Ship the item back using a trackable service and keep your proof of postage.
5. Once received and inspected, your refund will be processed within 5–7 business days.

8. Contact Us

For any questions about returns or refunds, please contact us at info@bgsa-golf.co.za. We aim to respond within 1 business day.